Make a Return or Exchange

To make a return or exchange please click here

* If you wish to return a single item from a set, simply select that you are returning the whole set and outline this detail on the form.

RETURNS

We do accept returns for the products you have purchased here at THE TECH CLUB. Any items you wish to receive a refund or exchange on must be returned to us within 14 days of your purchase. We ask that you meet the following requirements to successfully complete your return.

 

  • Return shipping costs are not covered by The Tech Club.
  • The items need to be in the original packaging where it forms part of the goods, for example boxed items such as trainers. Where an item has tags attached, please ensure these are attached and undamaged upon return.
  • You have a legal obligation to take reasonable care of the goods while they are in your possession. If you don’t comply with this obligation, we may have a right of action against you for compensation. This applies to all, and any goods returned to us.
  • Our returns policy does not affect your statutory rights. If you wish to return items purchased from us claiming they are defective, we will examine the returned goods and contact you for your refund via the details you have provided to resolve the issue and promptly process your refund as soon as possible.
  • All refunds will be reimbursed to you through the same method of which you used to purchase the goods.

 

Refunds may take up to 7 working days upon return to be issued and processed to your account. Please contact us via email contact@thetech-club.co.uk with any questions you may have regarding your return.

EXCHANGES

We DO accept exchanges, on return of your exchange, a credit note will be issued to you for the value of the item you returned, you can then use this credit note to repurchase the item you would like in the correct size OR alternatively choose another item to use with your credit . You will recieve confirmation of your credit note via email.

  • Please note: this does not apply to circumstances whereby an item has been sent to you incorrectly, nor if the item you have received is faulty. We will cover all costs in these circumstances. Please contact us via the email provided above or through direct message on Instagram @_thetechclub.